At a glance
- Account and request details support the services you choose to use.
What information the website handles, why it is needed and how to raise a privacy question.
These pages describe the website’s current services. Vehicle-specific sale, payment, transfer and warranty terms must be confirmed separately in writing.
This policy covers information handled through the NCR Wheelz website, including accounts, enquiries, test-drive requests, saved vehicles, seller submissions and supporting documents.
If you follow an external link, use an external communication service or arrange a separate transaction, that service or arrangement may have additional privacy terms. This page describes the current website and the information associated with its features.
When you create an account or contact us, the website may store your name, email address, phone number, account role and the contact details you choose to provide. Passwords are stored as hashes rather than readable passwords.
We also record information needed to operate authentication, password recovery and consent, including relevant timestamps. Do not send a password or recovery token in a message to staff.
We store the messages and vehicle references included in enquiries, and the requested time, contact details, notes and status of test-drive requests. Signed-in requests may be linked to your account.
Your saved vehicles support your account shortlist. Comparison selections are stored in your browser. A consent record is retained with relevant request submissions so the context of your request can be understood.
Seller records include vehicle specifications, expected price, condition descriptions, seller contact details, photos, supporting files and review history. Document metadata can include file type, upload timing and review status.
Submit only information you are authorised to share. Do not upload Aadhaar or include unnecessary identity, banking or contact information in photos and public descriptions. Use the submission checklist for the required documents.
Information supports the feature or request you choose to use and the safe operation of the website.
When staff publish a vehicle, its approved vehicle details and listing photos become publicly accessible. Public pages can be indexed, shared or copied by visitors and search engines.
Supporting documents, private seller contact fields and private review records are restricted to authorised access rather than included in public listing responses. Remove personal information from vehicle photos before submitting them; information embedded in a photo may be visible if that photo is published.
Staff access is based on assigned roles and permissions. For example, a vehicle-publication task does not automatically grant access to private seller documents. Your account is limited to your own private records.
The application records important staff actions, review decisions and protected document downloads for operational accountability. Access controls reduce exposure but no online system can promise absolute security.
Vehicle catalogue and market-price features can obtain CarDekho listing data through Scrappa. These server-side searches use vehicle search details, such as a model or area, rather than sending your password or uploaded seller documents to the pricing provider.
When form email notifications are enabled, enquiry, test-drive and submitted vehicle details are sent to the team’s designated receiving inboxes through Gmail. A separate acknowledgement is sent to the email address you provide. Delivery queue records retain the message and delivery status for retries; uploaded seller documents are not attached to these notifications.
The Contact page can embed Google Maps. Loading a third-party embed may disclose technical connection information to that provider. Email, telephone and WhatsApp links open the service you choose; information sent there is also subject to that service’s practices.
With your permission, Google Analytics collects information about website visits to help us understand use of the website. You can change that choice in Cookie preferences.
Authentication uses protected session cookies. Supporting documents are served through authorised download routes rather than public media URLs. Private photos have access restrictions while a submission remains private.
Use a trusted device and network, protect your password and report suspected misuse promptly. Avoid putting sensitive records into a general enquiry. Technical controls do not replace careful handling of documents by the people authorised to access them.
Account, enquiry, submission and audit records have different operational and record-keeping purposes. Retention depends on the service involved, unresolved requests, security needs and applicable obligations. Contact the team for information about a particular record.
Removing a saved vehicle does not delete your account or previous enquiries. Taking a listing offline does not automatically erase its private submission or audit history. Backup copies and records that must be preserved may need separate handling.
You can update the profile details supported by your account and manage saved vehicles. Contact the team to ask about access, correction, withdrawal of a relevant consent or deletion of information, subject to applicable rights and record-keeping obligations.
There is currently no self-service account export or complete erasure tool. A request may require proportionate verification to prevent another person accessing or deleting your records. Explain what you need without sending passwords or Aadhaar through the enquiry form.
Withdrawing permission for a future contact does not itself cancel an agreed vehicle transaction or erase a record that must lawfully be retained.
The account and vehicle transaction features are intended for people able to use them lawfully. Do not submit a child’s personal information or another person’s documents unless you have the necessary authority and a valid reason.
If information about a child or an unauthorised third party has been submitted, contact the team so the circumstances and appropriate action can be reviewed.
Use the contact details below to raise a privacy concern. Include enough context to identify the request or record, and tell us your preferred contact method. The team can explain the next steps and any verification needed.
We may revise this policy when data uses, providers or processes change. The revision date identifies the current wording. Rights and remedies available under applicable law remain available.
Contact NCR Wheelz with the relevant listing, enquiry or submission reference. We can help explain the website process and direct your question.
Send an enquiry